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Privacy Policy

(Last Updated: December 12, 2025)

1. Introduction and Commitment

North Star Therapeutics (NST) is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy describes how we collect, use, and disclose the information you provide to us through our website, during services, and in our clinic, in compliance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

By using the NST website or services, you agree to the terms of this policy.

2. Information We Collect

We collect information that falls into three main categories:

A. Protected Health Information (PHI)

This information is collected during your therapy services and is strictly governed by HIPAA.

  • Examples: Intake forms, diagnoses, treatment notes, progress records, scheduling data, billing information related to health care services.

B. Personal Identifiable Information (PII)

This information is collected when you interact with us for administrative and scheduling purposes.

  • Examples: Name, address, phone number (+1 507 720 2887), email address (info@ns-therapuetics.com), insurance information (for billing/verification), and payment information.

C. Website Usage Data

This information is collected automatically when you visit our website.

  • Examples: IP address, browser type, pages visited, time spent on pages, and referring website addresses. This data is collected via standard tools (e.g., Google Analytics) to help us improve website functionality.

3. How We Collect Information

  • Directly from You: When you fill out our contact form, schedule a consultation, complete the "Whole-Health Check-In" quiz, or during therapy sessions.
  • From Referrers: Information received from your healthcare provider via e-fax or mail via the Prescription Form.
  • Automatically: Through cookies and tracking technologies when you browse our website.

4. How We Use Your Information

We use your information only for purposes related to providing you with the highest quality of care and managing our operations:

  • To Provide Services: To schedule appointments, provide personalized Lifestyle Redesign services, and coordinate your care.
  • For Communication: To respond to your inquiries, send you appointment reminders, or share information about our services (if you consent).
  • For Payment: To submit claims to Medicare or other insurance providers, process payments, and manage billing.
  • To Improve Quality: To analyze trends and usage patterns on our website and in our service delivery to improve the client experience.

5. Disclosure of Information (HIPAA Compliance)

As a HIPAA-covered entity, we will not disclose your PHI without your written authorization, except where permitted or required by law. Permitted disclosures typically include:

  • Treatment: Sharing information with other healthcare providers involved in your care (with your consent or authorization).
  • Payment: Sharing information with Medicare, insurance companies, or billing services to process claims.
  • Healthcare Operations: Using information for quality assessment, internal reviews, and business management.
  • Required by Law: In response to a court order, subpoena, or legal mandate.
  • Public Health: Disclosures necessary to prevent a serious threat to your health or safety or the health or safety of the public.

6. Security and Storage

We use industry-standard security measures (including encryption, secure servers, and strict access controls) to protect your PHI and PII from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

  • Referral Data: All referrals received via e-fax or mail are handled and stored in compliance with HIPAA requirements.

7. Your Rights Regarding Your PHI (HIPAA Rights)

You have the following rights regarding your Protected Health Information:

  • Right to Access: You have the right to inspect and obtain a copy of your PHI.
  • Right to Amend: You have the right to request an amendment to your PHI if you feel it is incorrect or incomplete.
  • Right to Accounting: You have the right to request an accounting of disclosures of your PHI.
  • Right to Request Restrictions: You have the right to request restrictions on how we use or disclose your PHI for treatment, payment, or health care operations (though we are not required to agree to all restrictions).
  • Right to Confidential Communications: You have the right to request that we communicate with you about health matters in a certain way or at a certain location.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., referral partners). We are not responsible for the privacy practices or content of these external sites.

9. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to the website. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or your rights under HIPAA, please contact us at: